Franceembroidery reviews

1524271370

Anonymous

google

1

I had some pullovers embroidered by France. Both Bruce and his wife were great initially and seemed super helpful. I sent them an email with the logo and placement that I wanted. They also gave me a non-profit discount of 20% off. When I went to go pick them up, the logo looked ok, but the dimensions seemed off. The original logo was a triangle but the triangle that was embroidered was smaller and the sides were not the right dimensions. I voiced my concern about the logo when I picked up the final product, and bruce went off on me. I've worked in the customer service industry, and i'd never imagine reacting the way he did to a customer. He proceeded to tell me that there was no guarantee the logo would look the same and that I had agreed to the logo he embroidered. I can understand that it might not be the EXACT same, but a triangle is just one of those things that's kinda hard to mess up. Bruce proceeded to tell me I was a liar and that he had cameras to prove I had agreed to the product I was being given. He also proceeded to tell me he couldn't believe I was complaining after I had "begged" him for a discount. First of all, I simply asked if they had a discount for non-profits. Second of all, just because I received a discount doesn't mean that I should expect a difference in service/product quality. I want to be clear, the logo wasn't awful looking, it just wasn't right. We spent about $900 in total for those pullovers +embroidery, so for the logo to be off was pretty disappointing. I voiced my opinion in hopes of maybe finding a solution to fix it, but instead I was yelled at and told I was wrong. Their quality is ok, but I'm writing this review as more of a warning of blatantly poor customer service. in general, no one deserves to be yelled and berated like I was....especially over a piece of embroidery.

1642956691

Diana Nowicki

google

It was a pleasure working with you, Diana! Thank you!

1642957588

5

Placed an order for my department at work. I was so happy with the response times by phone and email by this husband and wife team. They were able to create a logo in multiple colors and offered to save it on file for future orders. Additionally, the jackets and apparel came out so well, my colleagues were so happy and pleased. Online invoices and payment options were easily and helpful. I'll definitely use them in future for other projects. You should too!

1505669355

Charletta Fowler

google

5

I would like to highly recommend France Embroidery for any of your embroidery or t-shirt needs. I visited 2 other local companies to get a suitcase embroidered and they would not do it. I looked on the web for a close by company and France Embroidery came up. I called and spoke with Bruce, the owner and went to his company right then to have my suitcase embroidered. When I arrived, Bruce asked if I would like to wait for the service and it took him 15 minutes. He was quick, professional and very reasonable in price. The process was very simple and quick and I am very appreciative of him taking such as small job and doing it quickly. The embroidered name on my suitcase came out very nice. Please go by and support France Embroidery. They provide A1, tip top service!

1559266670

Harrison Allen

google

It was a pleasure working with you! We appreciate your business.

1561567477

5

I had a company logo embroidered and could not have been happier with the results! It was also done earlier than expected. Great work that was timely done and at a great price. I would absolutely recommend France to anyone and everyone!

1618587600

Kareem Cuffee

google

Thank you! Best wishes to you and your brand!

1618588458

5

They are very professional and even went out of their way to help me meet a tight deadline. I would highly recommend them to anyone in need of embroidery or printing.